Help & FAQ
Common questions. If yours isn't here, email support@selliqon.com
Getting started
How do I create my first product?+
Sign in → Dashboard → Products → New Product. Add a title, description, and price. Upload a file (PDF, ZIP) or paste a link. Set it to public. Your product page is live immediately at www.selliqon.com/u/[username]/p/[slug].
What is my storefront link?+
Your storefront is at www.selliqon.com/u/[username]. Replace [username] with your Selliqon username. Put this link in your Instagram bio, WhatsApp status, or anywhere you promote your work.
How do I change my username?+
Go to Dashboard → Settings → Profile. Username must be 3–30 characters, lowercase letters, numbers, and underscores only. Username changes take effect immediately.
Can I try Selliqon without a credit card?+
Yes. The free plan requires no credit card. Sign up and start selling. You only pay a 10% transaction fee when you make a sale — no monthly fee on the free plan. Upgrading drops the fee to 5%, or 3% on Pro.
Payments & fees
What does Selliqon charge?+
Selliqon's transaction fee depends on your plan: 10% on Free, 5% on Starter (₹999/mo) and Growth (₹2,499/mo), 3% on Pro (₹4,999/mo). Razorpay's own processing fee (~2% + GST) is separate — you pay that to Razorpay directly, same as on any platform.
How does Razorpay checkout work?+
Selliqon uses Razorpay for INR payments. Buyers can pay with UPI, net banking, credit/debit cards, and wallets. Settlements go to Selliqon's Razorpay account. Seller payouts are manual in the current version — seller-level Razorpay routing is in development.
When do I receive payment?+
Razorpay settles funds to Selliqon's account within 1–3 business days. Seller payouts from Selliqon are currently manual — contact support@selliqon.com to request a payout. Automated seller payouts are coming in a future release.
What currencies does Selliqon support?+
INR via Razorpay. International payments in USD and other currencies via Stripe Connect — available on Starter and Growth plans. Stripe requires connecting your own Stripe account.
Can I issue a refund?+
Yes. Go to Dashboard → Orders → find the order → Issue Refund. Refunds are processed via Razorpay or Stripe depending on the original payment method. Refunds typically take 5–7 business days to appear in the buyer's account.
Leads & CRM
How does lead capture work?+
Before the payment screen, every buyer enters their name and email. This creates a lead in your CRM automatically — even if they don't complete the purchase. You can see all leads in Dashboard → Leads.
What is the lead status system?+
Every lead has a status: New (just captured), Contacted (you've reached out), Converted (agreed to buy), Paid (payment received), or Lost (not interested). Update status manually from the lead detail page.
How do follow-up reminders work?+
On any lead detail page, click Set Follow-up and pick a date. You'll see the reminder in Dashboard → Follow-ups. Reminders don't send automatic emails yet — they're a task list to check daily.
Can I export my leads?+
CSV export is available on Starter and Growth plans from Dashboard → Leads → Export. Free plan can view all leads in dashboard but CSV export requires an upgrade.
Account & settings
How do I reset my password?+
Go to www.selliqon.com/forgot-password. Enter your email address. You'll receive a reset link within a few minutes. Click the link to set a new password.
How do I cancel my plan?+
Go to Dashboard → Settings → scroll to Danger Zone → Cancel Plan. Cancelling moves you to the free plan immediately. Your products, leads, and CRM data are preserved — nothing is deleted.
I signed up but can't log in. What do I do?+
Check your email for a confirmation link from Selliqon. You must click this link before signing in. If you can't find it, check spam. If it's expired, use the forgot-password flow at www.selliqon.com/forgot-password.
Still have questions?
Email us. Vijay reads every message personally.